We understand that starting therapy can come with many questions, and we’re here to make the process as comfortable and transparent as possible. Our FAQ page covers a variety of topics, from session details and treatment approaches to payment options and confidentiality practices. Here, you’ll find answers to some of the most common inquiries about our services, designed to help you feel confident and informed as you take this important step toward well-being.
If you have additional questions, please don’t hesitate to reach out—we’re here to help!
How long is a session?
The session duration is called a ‘therapeutic hour’ and is 50 minutes.
Do I need to pay cash upfront for a session?
If you have medical aid then the practice submits directly to the medical aid. Should you be a private client then fees are due on the day of the appointment. YOCO or cash is accepted.
Will my sessions be covered by medical aid?
Each medical aid plan is different and you will need to contact your specific medical aid to find out if the sessions will be covered by your medical aid.
How can I contact the practice?
Each practitioner schedules their own appointments. You can contact them via cellphone or email. Alternatively, you can email: info@westcoastpsychologypractice.co.za or complete the form
I need to make an appointment, what do I do?
We have a number of practitioners offering various services. You are welcome to contact each practitioner directly, their details are listed with their photographs, or you can send an email to info@westcoastpsychologypractice.co.za
How long will I need to see a psychologist for?
The number of sessions you have with your psychologist will vary for each individual. Some issues may only require brief interventions while others may be more complex and require more time. As you work with your psychologist over the first three to four sessions you will develop a plan with them to give you a better idea of what to expect.
Is my appointment confidential?
We understand confidentiality and privacy can be a concern. Any information disclosed to us is treated confidentially (including case notes, records, and psychological test results) and stored accordingly. No information will be disclosed without the client’s consent. If there is a need to disclose information (i.e. to a doctor, solicitor or third party) the client will be consulted and a release of information will need to be signed by the client. There are some legal limitations to confidentiality which will be explained to clients in the first session.
What if my child is nervous about seeing a psychologist?
It is normal for kids to be nervous about coming to see a psychologist because they don’t know what to expect and may worry they are ‘bad’ or there is something ‘wrong’ with them. It may be helpful to explain that coming to see a psychologist is like seeing a doctor for your physical health; a psychologist can help with our thoughts, feelings and behaviours. We see lots of children for all sorts of reasons.
Usually after the first visit, children will look forward to sessions and understand that they are in a safe place where they can enjoy being themselves, and talk about things they may find difficult.
